SHIPPING INFO
Shipping Information
We ship across India. Here is everything you need to know about how your order gets to you.
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Shipping Partners
We ship via Shiprocket — which connects multiple trusted courier partners including Delhivery, Ekart, and BlueDart. The courier partner is automatically selected based on your pin code and fastest available option.
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Delivery Timeframes
Standard Delivery: 5–7 working days
Express Delivery: 2–3 working days (+₹99)
Custom Orders: 7–10 working days (additional time required for printing and quality check)
Remote Areas: May take 2–3 additional days beyond standard timeframe
Working days exclude Sundays and public holidays.
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Shipping Charges
Free shipping on orders above ₹999
Flat ₹70 for orders below ₹999
Express delivery: ₹99 additional on any order
COD (Cash on Delivery): Available on all orders
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Order Processing
Orders are processed within 1–2 business days of payment confirmation.
Custom orders are processed within 2–3 business days after you confirm the design and details.
Once dispatched, you will receive a tracking number via WhatsApp and email.
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Order Tracking
Once your order is dispatched:
1. You will receive a WhatsApp message with your tracking link
2. Click the link to track your order in real time
3. You can also track by entering your order number on our website
If you have not received a tracking update within 3 business days of placing your order, please contact us.
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Packaging
All posters and prints are packed in:
— Rigid cardboard backing to prevent bending
— Waterproof plastic sleeve for moisture protection
— Outer cardboard tube or flat mailer depending on size
— Fragile sticker on all packages
We take packaging seriously. Your print will arrive in perfect condition.
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Cash on Delivery (COD)
COD is available across most pin codes in India.
Delivery agent will collect the outstanding amount at the time of delivery.
Please keep exact change ready when possible.
A small advance payment may be required for custom orders to confirm production.
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Pin Code Availability
We deliver to 18,000+ pin codes across India. If your pin code is not serviceable, our website will notify you at checkout and suggest alternative options.
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Delays & Issues
While we always aim to deliver on time, delays can occasionally occur due to:
— Weather conditions or natural events
— High volume periods (Diwali, Valentine's Day, etc.)
— Remote or difficult-to-access locations
If your order is significantly delayed, please WhatsApp us and we will investigate and update you within 24 hours.
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Contact Us
For any shipping queries:
WhatsApp: [your number]
Email: hello@artistixframe.com
Instagram: @artistixframe